[OOL] try pay bill
i try use american express gift card like i always do every month but today it say opp! We were unable to process your most recent payment This could be the result of your credit limit being exceeded,...
View Article[OOL] Interference in the mid-600 mhz frequency bands?
I'm seeing a lot of Correcteds in the 639, 657, 663, 669 and 675 mhz frequency bands. I last reset the FEC Counter Monday evening (11pm) and the screenshot is as of Wednesday afternoon 1:30pm. The...
View Article$64.99 For Life
A client of mine received a letter in the mail that they can get Altice One base (Select TV, 200 Internet) for $64.99/month/life. Has anyone else seen this offer?
View Articlecalling 349-6700
Their stupid keypad prmpts don't work. I call them up, asks for phone number. says there are two accounts w/ my address (because my sister lived w/ me last year and brought her cable boxes and used...
View ArticleAltice One DVR Issues in CT
I moved into a new house in CT last week and my Altice One and Mini boxes fail to play DVR and OnDemand programs 75% of the time on all of the boxes. DVR comes back with error “VID-4.” Optimum has...
View Article[TV] ABC and WLIW outages
I'm on the LOng Island Hauppague system of optimum/cablevision. For the last 4 years I've used cable tv w/o a cable box since I have a samsung tv. I often would lose abc and wliw and their sub...
View Article[TV] Gold package going away?
I saw the gold package is slated to go away in September and Premier will replace. Any idea if that means premier will now include Cinemax and other channels only on gold now? Interesting that you can...
View Article[TV] Dissatisfied customers
I'm a person of a certain monthly in come .I asked you representative that I wanted altice one an they said it's only for new customers .it doent say that when it comes up on the inter net is said...
View Article[OOL] Arris sbg7400ac2 stays downloading OOL service
Hey forum. I just got OOL ready today and I bought my own modem via Amazon, an arris sbg7400ac2, which was accepted prior to purchase via a phone call and a chat with Optimum. With the modem connected,...
View Articleold package to new conversion
My inlaws have optimum value, io en espanol and regional sports for tv and optimum 10 for internet. They are paying a ton. So Im going to try to help them by changing names and getting new customer...
View Article[OOL] Continuing issues with connectivity on internet
Hello, I am on the 300mb tier however for at least a month I will be lucky to get 40mb. Unable to work from home as connection drops and resets every few minutes. I have been using my own modem for...
View ArticleWhat Docsis 3.1 equipment is Altice deploying?
What Docsis 3.1 equipment is Altice deploying? Is it only backwards compatible with Docsis 3.0 modems or will Docsis 2.0 modems continue to function?
View Article[OOL] Optimum resetting my connection during speed tests?
Hi all--I couldn't find any relevant info on the net regarding this topic, so I'm posting here. I recently tried to run a normal speed test on my network using speedtest.net, and only a few seconds...
View ArticleNew find
I happen to come across a box on a pole it's half white half gray and looks like running with fiber lines, hope to take pics soon ah I think thats altice mobile oh k.
View Article[OOL] Planning to switch, current promo for a free install?
I have been with Verizon for almost 2 years. $35/month became $67 and would not give any discount so planning to switch. Optimum has $45+fees, taxes for 100mbps speed. I plan to buy Arris TM822G after...
View Articlegot a debitcard instead of a check for cancellation refund
mastercard, has 'optimum by Altice' on front, 1 year expiration date, $3 monthly card maintenance fee after card expired. only need zip code to activate the card. seems no process fee, so if you want...
View Article[OOL] anyone got the final bill before returning the router?
I'm not sure if I've returned the modem already. last bill they owe me $8.06, just got the final bill i owe them $46.99, i have the router, but i can't find the modem, so total $55.05 seems just for...
View ArticleOptimum Router QoS configuration
Hello, Is there any way to configure the QoS on the included Optimum Router? (sagecom fast 5260, I believe) Every time when I stream on my tv hub, it uses up all the bandwidth & slowing down ALL...
View Article[OOL] Optimum 300 but only getting 3.0kbps
Apparently there's a major issue causing me to have download speeds of less than 10kbps, even though I'm paying for 300kbps. tech was here today and replaced modem and the router but it did nothing to...
View ArticleSlow uploaed speed on fiber
https://www.speedtest.net/result/8594210559.png [att=1] Anybody have problems with upload speed in Norwalk CT. on 1 gig fiber? tech came out and said it was on their end...This is since September 9
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