I moved into a new house in CT last week and my Altice One and Mini boxes fail to play DVR and OnDemand programs 75% of the time on all of the boxes. DVR comes back with error “VID-4.” Optimum has already installed a new drop from the pole to the house and seems clueless. Regular cable TV and Internet work fine. Just the DVR and OnDemand have an issue. Any ideas?
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