Many channels temporarily unavailable on Long Island
It seems only sports channels are affected: ESPN, ESPN2, MSG, MSG+, SNY, YES, NFL Network showing "Err-22 Temporarily Unavailable". All boxes are the same. Tried rebooting, did nothing.
View Article[OOL] Make sure to check your name servers when switching to OOL
I just switched from FIOS to OOL yesterday. Technician said "Do you want an Optimum router"? I said "No". When my modem got activated I connected laptop directly to it to confirm everything works and I...
View Article[OOL] service cutoff on Sept 8th
Updating this post. The new TOS aren't effective until 9/28/18. But still, we did magically lose service on Saturday, while we were out of the house for an hour, and an installer came to light up a new...
View Article11229 serivce issues
Major slowdown , connection problem in the rain today. Anyone else in the Brooklyn 11229 area?
View ArticleNew Customer - Own Modem Question
We are scheduled to have Optimum 300 (with triple play) installed next week. I want to use my own modem and am looking for the fastest supported modem that also supports voice. I'd rather buy my own...
View Article[TV] Severe pixelation on Wall NJ system
I'm in a multi-dwelling building and lately, during heavy rain and windy weather, there has been severe pixelation, particularly on the broadcast channels but also on the satellite channels (although...
View ArticleCm500 optimum triple play
Was wondering if anyone can help purchased a cm500 Netgear modem is it compatible with optimum triple play package?I do not use optimum voice just internet and tv thanks
View Article[OOL] Altice will offer 940/940 Mbps on Long Island
Select Long Island locations to get symmetrical Gigabit for $79.99 https://www.multichannel.com/news/altice-announces-launch-of-ftth-service-in-long-island
View ArticleInternet Randomly goes out
Hi everyone, Wonder if anyone can give me some assistance with an issue i'm currently having. I have a store bought Arris SB6183 and an Asus AC66U_B1. During the normal day to day usage my internet...
View ArticleBYO Compatible modems for Optimum Internet
Hi, I'm signing up with Optimum Internet service in the Brooklyn area and would like to provide my own modem. I"m curious whether there is a full list of compatible modems as of mid 2017 (i.e....
View Article[Optimum Voice] 3 way calling?
does optimum voice no longer support this feature? i can't find anything about it on my phone settings page. live chat doesn't seem to be working ATM. thanks
View ArticleUpgrades are now listed
Just an FYI, if you are like me and the upgrades link never listed anything, now I have some upgrades listed. I'm an Internet only house if that helps.
View Article[TV] Marchese Cable Box benefit extended until 12/31/18
"We hope you have enjoyed your free additional cable box for the past 18 months. We recently noticed there was a typo in the end date on your billing statement. To correct our error, we would like to...
View ArticleAnother Price Hike
Seems like this is the 4th time within a year prices have been hiked under Altice! This time broadcast basic will be going from 19.99 to 24.99.
View Article[TV] New Channel and missing channel.
I don't have a cable box and use an external qam tuner. So now I see "Starttv" on 2-2 and Decades which used to be on 2-3 is missing. Start TV is not listed on the optimum app guide but Decades is...
View Article[OOL] Modem lose 2 upstream channels after a reboot
Last night my modem did a reboot and after coming back online I noticed channels 1 and 4 were missing from the Upstream. Here is my RF Parameters Downstream DCID Freq Power SNR Modulation Octets...
View Article[OOL] Altice One Box Becomes Unresponsive
At least once a day, the Altice One combined modem/router becomes unresponsive to the remote. The TV controls still work, but nothing else. The only way I've found to fix it is to unplug the thing and...
View ArticleOptimum DVR
So my Scientifuc Atlanta 8300HD cablebox finally died. Optimum tells me they no longer have single TV DVR service - only cloud based whole house DVR. I wanted to stay with the single TV DVR because...
View ArticleOptimum Online disconnects almost regularly early am?
I've noticed this pattern of there being disconnects and/or FORCED modem reboots between the am hours of 4-8 am.. are they actually doing anything USEFUL when they do this? I know it's not about...
View Article[OOL] Random Cable Modem reboots
Been reading the forums and now I have an issue .... Random cable modem reboots - ARRIS TM1602. Replaced modem at Optimum store. Still happening. Attaching latest signal readings. Service tech was on...
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