Updating this post. The new TOS aren't effective until 9/28/18. But still, we did magically lose service on Saturday, while we were out of the house for an hour, and an installer came to light up a new customer at the next pole. The installer said he touched nothing, but then, service was working until he got there, and wasn't an hour later. Wondering also how he got the new customer online.
Well, is it just coincidence that my service went out midday on Sept 8th or is there some other reasonable explanation? It's unreasonable to have to wait for 4 days for an appointment to diagnose. It's also unreasonable to have to wait a week for them to check the tap. It's additionally unreasonable for a 6 month old modem that was already on power protection froze up so badly that it could not be recovered.
Anyone else go through similar issues since Saturday?
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