Services Down?
Is anyone else having issues with their service at the moment? I'm on Optimum Fiber, and I can connect to some things, but mostly everything is super slow to load and some services / sites won't even...
View ArticleBuffering
I'm experiencing excessive buffering while live streaming on my computer, my TV while trying to watch Netflix or Amazon, and anything I have recorded takes forever until you're able to get it to run...
View ArticleWifi Band used affects DNS resolution?
If this is the answer, I am boggled by it. With Optonline supplied router, a user using a win 10 home HP laptop connected wirelessly (it doesn't have a wired NIC) to either 2.4 wifi or 5 (I forget...
View ArticleCan't get to one website
I can't seem to get to rockauto while on my home wifi I have rebooted my Arris modem twice and as well as my router I changed the DNS to openDNS and still it has no effect at all.. however if I go on...
View ArticleTrying to pay outstanding balance, proving to be impossible
Came home today to discover that my service was suspended due to non-payment. 100% my fault, I completely forgot to enroll in autopay when I moved into this house in early September, but mentally I...
View ArticleBilling Website
Just me or down for all? Sorry, we can't access your billing information right now. Please try again later. https://www.optimum.net/pay-bill/payment-options
View ArticleAm I getting ripped off?
Internet 10/16 - 11/15 Optimum Online Incl. $5.00 Multi-Product Savings Plus FREE unlimited access to Optimum WiFi $59.95 10/16 - 11/15 Optimum 200 Add-On $20.00 10/16 - 11/15 1 Modem Rental Fee(s) (At...
View ArticleGetting new for life promo as existing customer
Ever since Optimum got bought out, I have found the customer service reps to be extremely unhelpful. Are we still able to call into retentions and get new promos applied as an existing customer?...
View Article[OOL] Check Modem Status Page with Static IP
Does anyone know how I can get to the modem status page? One of my locations has a Cisco modem with a static IP and I cannot reach internal with 192.168.1.100. TIA!
View Article[TV] My clocks chimes are causing pixalstion.
When my clock's chimes strike the hour I get pixilation on some channels. I know the clock's chimes are causing it because if I test the chimes I get the pixilation; it doesn't happen on the channels...
View Article$64.99 For Life
A client of mine received a letter in the mail that they can get Altice One base (Select TV, 200 Internet) for $64.99/month/life. Has anyone else seen this offer?
View Article[OOL] Personal modem (TM1602A) Network OK, But No Internet
Switched modems yesterday from Optimum supplied to purchased new TM-1602A. Switch went fairly smoothly. All computers seen on network - only one can access internet. Cell phones same. Went thru all the...
View ArticleWhat is up with your company?!
Just moved to the northeast and had Cox previously who were very together as a Business. So far cant say the same about Optimum. Questioning their operational guidelines. Having had to make phone calls...
View ArticleProblems?
Is the Optimum Suddenlink network having a major problem? I've been calling for TWO DAYS and the hold times have been "more than 45 minutes" every time. Last night I let the hold music play for two...
View ArticleConstant disconnection in the evening
So I'm currently writing this because of my frustration. I had OOL installed a week ago and it been a disaster. I signed up for 400 mb service and I bought my own new modem, a Motorola 24x8 Cable...
View ArticleExpiring speed promos
So I noticed my internet was acting weird so I did a speed test and it showed only 100,,I had 400. I call and apparently I had a promo that was supposed to expire last December but was extended till...
View ArticleAltice Fiber discussions
https://www.optimum.com/fiber This forum is dedicated to active discussions on the Altice Fiber rollout, where Altice (French telecom company who bought Optimum) is building out a fiber to the home...
View ArticleTrying To Find Solution For 25+ Devices on AlticeOne
Over the past year i have slowly been converting our apartment to a smart home, running all our lights, switches, outlets, security system, cameras, over the network. As I’ve reached the current count...
View Article[OOL] Altice One Cable modem needing frequent reboots
Hi, I'm on Long Island, North Shore, Suffolk County. It varies, but anywhere from weekly to a few times per week the Altice One cable modem in my house needs to be rebooted. The primary issue - my 400...
View ArticleNJ - Hidden Fees to be banned?
https://www.nj.com/politics/2019/11/angry-about-those-hidden-fees-in-your-cable-tv-bill-it-could-be-banned-in-nj.html
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