strange ip address in tracert
I issued a tracert to a PC off of optonline. Usually I see my router, modem, some cablevision devices, then various internet vendors, like Level3, cogent, then my destinations routers and destination...
View Article[OOL] Altice One Box Becomes Unresponsive
At least once a day, the Altice One combined modem/router becomes unresponsive to the remote. The TV controls still work, but nothing else. The only way I've found to fix it is to unplug the thing and...
View ArticleRouter keeps rebooting on its own
Hi. My optimum router keeps restarting on its own at random times and I don't know what's causing it. It can reboot itself in a matter of seconds to hours. And sometimes it doesn't even fully restart....
View Article[OOL] Moving in 2 days to 08859
Hi I am moving in 2 days to 08859 In that section there is no Fiber (Fios) and the highest speed is 400. I signed up online for Optimum 400 and told them I would buy my own modem, I know there is a...
View Article[OOL] Customer loyalty offer
I got an email saying that I could lower my bill due to my being a loyal customer. I called and asked some questions because I'm a cynical being at heart and was told that along with the lowered bill,...
View Article[iO] New York 1 HD
I'm on the Monmouth County system and it looks like they are adding a new channel. Channel 98 has been added with a note in white background stating: Coming Soon: New York 1 HD will be available as of...
View ArticleOptimum / CableWiFi hot spot outage?
Anyone else having issues connecting to Cablewifi served by Optimum with MAC address auto sign-in? Having issues today. Can see and connect to the SSID without any issue but none in the area are...
View ArticleAltice with wired security system
Hello,Want to switch to Altice from FIOS. I have a wired security camera system with DVR that currently is wired to my FIOS router. Will I be able to configure my security system to a Altice box? Thank...
View ArticleInternet has been cutting out randomly since Monday
So my internet has been cutting out/dropping packets randomly (not often but still happens) ever since Monday afternoon when the DS light went orange (which made me lose connection) and then rebooted...
View ArticleInstaller just left my house. Didn?t install altice or legacy
I currently have fios. The installer said I was a bad candidate for altice. I currently have wired security cameras that installer said would not be compatible with altice one box. It would be...
View ArticleCant transfer my own modem to my sister?
Hey everyone, wonder if I’m getting the run around or this truly isn’t possible. I had/have my own arris sb6183 modem. I moved out of OOL’s coverage area so I gave it to my sister who moved into my...
View ArticleSD channels removed from cablecard in Bronx, NY
I have a Tivo Bolt and using a cable card. I notice this week I wasn’t able to receive certain channels on SD feed (2,4,5,etc) and some higher tier channels (Discovey Family, Nicktoons, TeenNick,...
View Article[help] Poor upload speeds for months in Brooklyn 11230 (Optimum 400)
I've been on Optimum 400 for a few years now, and while my downspeed is fantastic, I seem to always get 10 to 15 megabit up - no matter what time I run it. Originally I thought it was my modem, I had a...
View Article[OOL] Packet Loss Issue
It all started last July when I have been having consistent packet loss issues. It is noticeable on my console when I am playing Fortnite and I have a high upload packet loss spike( from 1-20 percent...
View Article1Gig on Coax coming by end of Q2 2019
https://www.lightreading.com/video/video-services/altice-usa-expects-to-bring-major-ott-tv-player-to-set-top-platform/d/d-id/749621 Looks like 1gig on coax will be ready very soon.
View ArticleOngoing Issue With my Internet
I Have Been Having an Ongoing issue with my Internet for the past 6+months and Even and Speaking to (tier 2) Tech Support And Having Multiple Techs Visits the issue still persists. Services with...
View ArticleQuestions about Alice One......
So, after 12 years with Verizon, I’m going to be looking into another means of phone/Internet/TV. My contract with Verizon expires at end of this month, and to continue with the level of services that...
View ArticleCan't view pricing on Optimum.com
I'm trying to see available service plans and packages on Optimum.COM but get to the "choose your correct address" page and then pressing "Continue" does nothing. Have tried using mobile LTE or wifi on...
View Article[OOL] Frequent Disconnects
I wanted to find out if anyone else on Long Island has been having frequent cable modem problems or internet service issues. I want to say within the last month or two, I have been having service...
View Article[OOL] Fiber Rollout
This morning in Babylon Village they are rolling out fiber for the Altice fiber build (I chatted with one of the workers on the project). There are two huge spools of fiber, one of which appears in the...
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