Can the modem be used for two separate accounts?
Hi, currently my modem is associated with my account. Am I able to lend my modem to someone to use while I still have Optimum Online internet service?
View Article[OOL] Upload speed issues, Optimum knows it's an outside plant issue
I have been dealing with Optimum for weeks about my slow upload speeds which are in the teens if I'm lucky. I'm on the 200/35 mbps speed tier. They have come into my home, found no issues and admitted...
View Article[OOL] Are the signals good?
I just hooked up my new modem/service. I have the 200 package yet i am seeing at best 26 down and 5 up. [att=1]
View Article[OOL] My SB6183 experience
As many of you I wanted to do away with the modem rental fee and picked up an SB6183 off eBay for $35 free shipping. Modem arrived and swapped with my current optimum provided modem. Immediately...
View Article[OOL] Upgrade modem/router
Hi, I currently have the TM822 modem and Sagecom router. Wifi performance is up and down. I'm currently at 200/35 promotion and want to upgrade my modem and router. Is it worth swapping out for the...
View ArticleAltice Video product subpar
Folks the Altice video product has been underwhelming at best. They haven't done anything of importance since taking over except adding i24 News. Plus they've only switched one station to HD ( a Home...
View Article[OOL] 60/25 roll out areas and modem
Hi all, I am a 20/5 ool only customer in the roxbury, nj area. I am using an old motorola sbv5120 modem since 2001ish. Has this area of morris county been stealth upgraded to the 60/25 speed? I see my...
View Article[OOL] T6/T3 Time out issue. Losing connection.
Status Page: http://i.imgur.com/jTTQ0oK.jpg Event Log: http://i.imgur.com/adPPQfj.jpg (For some reason I can't upload it via attachment) Modem info System: ARRIS DOCSIS 3.0 / PC 1.5 Touchstone...
View ArticleTM822 for Optimum voice only, denied by Rep.
Now that I'm being charged a rental fee, I want to buy my own modem and I've selected the 6183. This modem has no Optimum Voice though, but I read here on this forum that we can call them to provision...
View Articlefios vs optimum
so I have been with fios for about 5 months now, service has been great with no issues at all. I have 50/50 plan, for 49.95. Optimum is offering me 100/20 for 39.95 per month. I use a streaming service...
View Article[OOL] switching to a customer owned modem is almost impossible
Got hit with the new $9.99 modem rental fee starting with my feb bill since Im a business customer. I have a spare SB6141, 8x4 D3 modem, just like the OOL owned TM822 that I was free-renting before....
View ArticleBYO Compatible modems for Optimum Internet
Hi, I'm signing up with Optimum Internet service in the Brooklyn area and would like to provide my own modem. I"m curious whether there is a full list of compatible modems as of mid 2017 (i.e....
View ArticleRouter Getting Static IP? - 2 Different IP's
So I have been a lurker on this forum and always wanted to see my modem's logs. I have Optimum Online with an Optimum-provided Arris TM1602 attached to a Netgear R8000 flashed with DD-WRT. I noticed...
View Article[Optimum Voice] ADT mandatory Upgrade from 2G to 3G Breaks Optimum Voice
ADT Cellular Backup Upgrade from 2G to 3G "breaks" OV Hi All, Something I am digging into at this point: My ADT Alarm system was installed by ADT when I started with them around 2001. Under the hood it...
View Article[OOL] How often does the IP range change, if ever?
Just curious if anyone has ever seen the first two octets (network identifiers) of their IP address ever change.
View Article[OOL] Optimum App for Mac
Hi all, I recently upgraded the modem (which optimum sent to me) and I keep getting the following error message using the app - NO DEVICE ROLE FOUND FOR MAC. ERROR -9 Any thoughts? Ideas? Thanks Hanss...
View ArticleDoes anyone know if this is Fiber?
Hello all, Do you guys know if the device pictured above is fiber or just coaxial? It was not there a few weeks ago and it just got added there these past weeks.
View Article[OOL] New Modem fee for silent upgrade to 200/new modem
Well, it happened like I thought it would. got my bill and there's a $5 modem fee. I called to complain and the rep told me it's normally $10 but we're giving it to you for $5. I told her , "well, I...
View ArticleDOCSIS T3 & T4 Timeouts - Ranging Errors
DOCSIS T3 & T4 Timeouts - Ranging Errors Problem has been intermittent for a few months, TM1602A, cutting in and out, and rebooting, often have gone for a week or two with no degradation and/or...
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