Status Page: http://i.imgur.com/jTTQ0oK.jpg
Event Log: http://i.imgur.com/adPPQfj.jpg
(For some reason I can't upload it via attachment)
Modem info
System: ARRIS DOCSIS 3.0 / PC 1.5 Touchstone Telephony Modem
HW_REV: 3
VENDOR: ARRIS Group, Inc.
BOOTR: 2.2.0.45
SW_REV: 9.1.103S
MODEL: TM1602A
Recently, I have been getting this issue where I would lose connection completely for 3~5 minutes randomly. I have contacted Optimum customer service, but all they say is "It looks fine on our end". Is there anything I can do to fix the issue? My router is working fine during outage (ping to router was fine)
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