Hi! I am experiencing a loss of about 50 percent of my download bandwidth in the evenings especially on weekends. I have the 50/25 plan. Upload is always a consistent 25 or 26 MBPS regardless of the time of day. I live in southern Howell, NJ. Any suggestions would be most helpful. Thank You!
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[OOL] Loss of Download Bandwidth Nightly from 6:30 P.M. to Midnight
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missing channels after adding new line
We recently replaced our 2-1 splitter with a 3-1 splitter we picked up at the optimum store and ran a new line to the bedroom. We get all channels except for 166-167. Going to diagnostics mode, there is no frequency when tuning the channels, but we do get them in all other locations. If we place a service call, will there be a charge if we need an amplifier?
Also, house was bought with the existing cable ran. When we replaced the splitter, we noticed the f-connectors were loose and we had to recrimp. could this be causing signal degratation? or are we just too extended with the extra line?
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[help] OOL Ultra 101 Issue no one can figure out?
Hi everyone,
I am looking for advise.
First let me state that my entire house and the drop have been torn out and rerun with brand new cable and zero splits, Signals are where they should be and modem and router have been replaced. Speed of between 20 & 80 have been observed and recorded by the techs all within 10 minutes and referred to the dept responsible for the pole lines.
I have been fine for years and all of a sudden around 2 weeks ago my speeds are all over the place. Optimum has sent out three techs and a line man with zero change in speeds. I live out east in Ridge NY. I called back spoke to a manager who assured me that a manager from the dept that fixes outside lines would call me back.....still waiting...
Do you guys have any ideas what could be causing this?
Thanks,
Ant
PS: all tests are performed hooked up directly to the modem using new cat6a cable. & the issue seem to be worse in afternoon and evening...
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39.99 promo fees galore
Hey all,
I switched to FIOS a few months ago because I thought it was a better value. But now I see 39.99 promo for new customers and I'm thinking that is a very nice price point. Of course when I went to order there was a modem fee. I didn't have that before, so I guess thats the new trick. I guess I am okay with that since I can just buy a modem cheap.
But then I noticed an install fee. I didn't have that before either. And everything is already set up in the house. So I am not paying for that. I asked and there is no self install option?
Anyhow, any way to get install fee and or modem fee waived?
Also, I like how a few months ago it seemed like 50 was the lowest tier. But now you can get 25 on the 39.99 plan. Doesn't matter to me, 25 is plenty.
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I'm glad my old SA box died
I unplugged my SA box and plugged it back in after choppy sound, then no lights, no power, dead. I picked up a new Samsung box and the picture and the sound are better. :D
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[iO] Lose Service Due To The Blizzard? Request A Credit
https://www.optimum.net/support/request-a-credit/
I was out four about 4 hours, all three services. Anyone else? I'm on the Raritan system in Piscataway. I got an instant credit approval for $10 off of my bill.
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[OOL] slow speeds around 11:30 PM EST
We often experience a slow down of our network at around 11:30 PM. Usually we noticed this while watching Netflix via our AppleTV. We loose connection to Netflix. Also if we test going to the internet from any computer in the house its very slow. I confirmed no local backups are running or device backups. Could the problem relate to Netflix?
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Buying personal Modem for Optimum
We're all paying 4.99 each month for a cable modem. I decided to look at what's available on internet. And I have to say modem in working condition available as low as 20$ ..... NO BRAINNER !
Here is the question. According to http://optimum.custhelp.com/app/answers/detail/a_id/3832#option We have an option of 5 diffirent models, and 6th one for business users.
The following modems are compatible for use with our network:
Arris TM822 - 2 port 3.0 modem
Arris TM804 - 4 Port 3.0 modem
Arris TM1602 - 2 port 3.0 modem
Motorola SBV6220 3.0 modem**
Cisco DPQ3212 3.0 modem**
Cisco DPQ-3925-Static IP Router\Modem** for Small-Medium Businesses only.
Now I have TM822 model and I am quite happy with it. But IF we're talking about getting a modem I want to get "BEST ONE" available. I am not sure if they're diffirent at all but according to my research Cisco DPQ-3925 a little bit better, only because it can push up to 340Mbps vs 125Mbps of my own. Now here is the kicker. I am NOT planning to go anywhere above 100Mbps with Optimum so even my current model should be just fine. One thing I do see that matters is Downstream/Upstream lines. My current model Arris TM822 8 Down 4 up (8x4) I am hearing some modems are 24x8 A LOT more steam lines. (they may call this lines differently)
Here is my question. What do I get ? I mean I see Cisco DPQ3212 on eBay is 20$ can I just buy it ? Because I just called Optimum asking if this will work, and lady said sure thing it'll work unless modem has been flashed for different ISP. I asked about blacklisted modems. She said there is no such thing. And also if she can check MAC address, she declined. So I am not sure what to do here.
Also. IS there a modem that is NOT on that list above but works with Optimum and better than mine or DPQ3212 (24x8 anyone ?)
Anyhow, thanks guys any help on purchasing Modem for OOL is appreciated.
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We got what it takes
U.H.G.
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[OOL] DNS Issues
Is anyone else having issues with DNS? Over the last 2 weeks I've noticed that loading websites I constantly get stuck on Resolving hostname... to the point of 5-8 seconds.
I finally changed my DNS servers to Google's 8.8.8.8 and 8.8.4.4 and the issue has gone away.
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Could News 12 be on the chopping with the Altice acquisition?
Altice seem hell bent on cutting cost/services as much as position based on their prior acquisitions.
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DNS issues
For the past 3 months, I have been having constant DNS issues. Sometimes it requires a router power cycle, other times, it lasts for about 30 seconds, before I can visit web pages once again.
What I did notice is that if I am downloading something, the download will not be interrupted, but visiting web pages will not work, each time the problem resurfaces.
It really has been driving me nuts lately.
This happens on all PCs, Macs, and other devices. Wired and wireless.
What the hell is going on?
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MR DVR no longer available 1/1/16 now MR DVR Plus
Multi-Room DVR Plus is an additional monthly charge of $16.95 and includes the capability to rewind live TV on 1 TV. Rewind live TV functionality can be added to additional Samsung cable boxes for $1.95 per month. Multi-Room DVR Plus requires a Samsung cable box and a Rewind Buffer. Rewind Buffer shipped at time of order and delivered in approximately 5 business days. Rewind buffers also available for pick up at Optimum retail store locations. Equipment fees apply. In order to program your DVR online, you must subscribe to DVR for Optimum TV and/or Multi-Room DVR/Multi-Room DVR Plus and Optimum Online. A valid Optimum ID is also needed in order to access the website. All services and channels may not be available in all areas. Optimum, the Optimum family of marks and Optimum logos are registered trademarks of CSC Holdings, LLC. ©2015 CSC Holdings, LLC.
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[OOL] BYOM Arris SB6190
Hello,
I'll be moving to a part of Nassau County (long island ny), and my service option are OOL v Verizon FiOS.
I'm trying to find out if OOL allows for BYOM and if so whether it is capable of provisioning the SB6190. I didn't find any thread on the SB6190 so I thought I would ask.
Shout out & booyah to fellow Nassau County residents subscribing to OOL.
cchhat01
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"Look at me, I'm Dr. Zoidberg, homeowner."
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[OOL] Verizon going to 50Mbps as lowest speed. OOL to follow?
What do you guys think?
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[OOL] 12 channels down - Official Thread
I figured I would start a thread to see who and were we see 12 channels down. I have a feeling they have started getting aggressive with moving to 12. I'm normally last to get any type of update/upgrade. I was close to last to see the 3rd channel up in my area, and after just doing a reboot now, I'm at 12 channels down. Who else? what area? If I am close to being last again, something is coming very very soon if there was a reason for this.
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[iO] WGN America and POP coming soon
Just checked the imdb.com listings and it looks like WGN America and POP are coming. Rule of thumb: whenever imdb adds a channel to the listings it usually means it will come within 30 days or so.
WGN America is listed on channel 82
POP is listed on channel 154.
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New York Trenchless contracted by Optimum?
A bucket truck w/ a logo "New York Trenchless" just pulled up to the pole by my house, went up in the bucket, came down in the bucket and left. Just wondering if they are contracted by Optimum.
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[help] OOL Ultra 101 Issue no one can figure out?
Hi everyone,
I am looking for advise.
First let me state that my entire house and the drop have been torn out and rerun with brand new cable and zero splits, Signals are where they should be and modem and router have been replaced. Speed of between 20 & 80 have been observed and recorded by the techs all within 10 minutes and referred to the dept responsible for the pole lines.
I have been fine for years and all of a sudden around 2 weeks ago my speeds are all over the place. Optimum has sent out three techs and a line man with zero change in speeds. I live out east in Ridge NY. I called back spoke to a manager who assured me that a manager from the dept that fixes outside lines would call me back.....still waiting...
Do you guys have any ideas what could be causing this?
Thanks,
Ant
PS: all tests are performed hooked up directly to the modem using new cat6a cable. & the issue seem to be worse in afternoon and evening...
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Will HD cable box work with non-HD TV?
I have a CRT TV from the 1990s that I'm using with a Scientific Atlanta Explorer 4200 cable box. For years the Music Choice channels have been breaking up, where I'd get silence for a few seconds during songs. Recently the Music Choice channels have been going black and if I don't turn the channel to a non-music channel quick enough the cable box will freeze and I won't even be able to turn it off. Cablevision tells me that my connection is very slow and I should check my connections and reboot. I don't know whether they really checked the speed, but I checked some connections. I'm not allowed to check others (building management insists that only Cablevision access the cables in the raceway, where I know some connections were made by an amature without use of the little wrench). But it's ONLY the Music Choice channels that are causing the problem and my internet speeds are normal. The box rebooting by itself when watching other channels is a much less frequent issue.
I'd like to avoid having them come here and check things out, so I'm wondering, what if I go to them and exchange my 4200 box for a 4200HD? Would it work with a non-HD TV? I'll have to exchange anyway when I upgrade to an HD TV so I might as well try it now.
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[OOL] How can I turn off Optimum hotspot on Sagecom 5260CV
My owned Linksys wireless router of many years finally died and I received a Sagecom 6260CV from Optimum. It's my understanding this router creates an Optimum wi-fi hotspot. Is there some way to turn it off. I've looked through the set-up pages and I don't see anything.
Thanks for any insight.
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