[OOL] TM1602A - Internet slows randomly. Signal Check Please.
Good Afternoon, Having a strange issue. Upgraded to OOL 200Mbps plan and notice every few days speeds will just tank to around 5 Mbps. To resolve so far, I unplug the modem and wait maybe 10 minutes...
View ArticleOptimum installed new box at each pole - Fiber?
Optimum came out last month to install these new boxes on the line at every pole around the neighborhood. Nothing on either side has branding to easily identify them. Any one know if this is part of...
View Article[OOL] ARISS logs meaning
Hi, I lost connection to my smart router and cameras this afternoon. Smart router page and support told me the modem was offline. Got home and modem was on and all LED's solid. I power-cycled and...
View ArticleUsing Verizon range extender on optimum
I'm about to switch my services from Verizon to optimum but have a question to ask. I currently use a rang extender via my coaxial connection in my house (MOCA). Will the device work on optimum as well...
View ArticleNew to Altice One and my channel 51 and On Demand are pixelated
Hello! To sum up my problem, we have had Altice One for about 2 months. Never had cable before as it is a new home to us. Channel 51 I think is E! and sometimes my On Demand selection (CW shows) come...
View Article[help] Questions for family in Brooklyn
Hey all got a question. My family in brooklyn uses optimium online and has been for a while already. They pay i believe 50 a month plus tax or so. They were contacted by Optimum or vice versa and they...
View Article[OOL] Residential optimum wifi hotspots disappeared? (NJ)
Is there any issue going on with residential optimum wifi hotspots? They haven't been shut down / discontinued, right? I had 5 hotspots within range. The routers are still there, the private wifi...
View Article[OOL] Unable to update DNS Settings on Altice one router
I've been unable to change the DNS servers on my router since I got it. I've had techs come out, customer support try to change it on their end, every time, we get "invalid parameter type" when we...
View ArticleAnyone with Nest cams on OOL having problems?
Curious if anyone here has any Nest cameras and is experiencing any issues with their cams uploading today.. I have a Hello (doorbell), and since earlier this morning Ive been having issues viewing my...
View ArticleBYO Compatible modems for Optimum Internet
Hi, I'm signing up with Optimum Internet service in the Brooklyn area and would like to provide my own modem. I"m curious whether there is a full list of compatible modems as of mid 2017 (i.e....
View Article[OOL] Optimum 20
After having received a February 2017 bill insert stating that Optimum 20 internet service was available in certain areas, I contacted Customer Service to inquire about its availability in my area. The...
View Article[OOL] Slow up speed during evening in Mine Hill
For a fortnight I have been getting slow up speeds in the evening. My levels are good and at times I get my full 1 mb/s up. What could I do to get my full speed all the time? [att=1]
View ArticleOOL Watermarking notifications on Directv!
I have OOL Long Island (Brookhaven). I only have their internet & land-line phone. Not their TV service. But somehow I got their watermarking notification on my Samsung smart TV while watching...
View ArticleModem Levels
Hi all, Just swapped out a modem at a friends place. Can you take a look at the stats and let me know if they are “in check”. Thanks!
View ArticleIncrease in upload?
Anyone else getting an increase in upload? https://www.speedtest.net/my-result/d/2d98021a-1408-4713-bcc7-f5acd15ed5ae I am noticing this pretty consistent, even with 2 nest cam's and a nest hello...
View ArticleRepair guy came out and was perplexed, can you guys help out?
I am experiencing slow upload speed and intermittent service drops. How do my signals look? [att=1] Troubleshooting Optimum service tech and I have done: Checked the tap Replaced modem Replaced coax...
View Article[OOL] Bring Your Own Modem - Thoughts and Recommendations?
It appears the modem monthly rental fee has doubled to $10 a month (Arris TM822G). I am considering buying my own. We need telephony (single line is fine). We do not need WiFi (we have our own whole...
View ArticleBlack screen on a number of channels
We just lost a large number of channels here on the Brookhaven system including TBS, Bravo, Paramount, E!, and a number more on both Tivo and the one Samsung box we have... Anyone else seeing the same...
View ArticleArris Modem not working good after adding splitter?
Hello, I recently had the new Altice One, but made another post about switching to Tivo. I ended up purchasing an Arris TM822 cable modem and went to the diag screen after they activated it, everything...
View Article[OOL] Arris SB6183 modem resets same time every night
A few weeks ago I bought an Arris SB6183 modem to replace Optimum's modem and to save on Optimum's $10/month surcharge. I currently have Optimum 200. Modem has been working great with one exception....
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