Hi, can someone please help me. I am having horrible upload speeds since April of this year. Download speeds are fine.
I am on Optimum 400 - zip is 11230
Timeline:
April 2019 - Noticed my upload speeds were slow intermittently - going down to 4- 8 megabit up (expected around 35)
May 2019 - June 2019 - Slow speeds (upload) became the standard - not changing much on time of day, averaging around 8 - 10 megabit.
July 2019 - After troubleshooting all my machines (multiple Windows 10 and iOS devices), went to Optimum Store and got a new modem (disconnected my own modem) No change.
July 2nd - Altice tech came to my apartment and confirmed slow speeds, and 2 percent packet loss. They had HQ test other users in the building and noticed it was building wide - promised to escalate.
Mid-July 2019 - With no updates from Altice, I called a few times until I was escalated and was promised that they would investigate further.
August 2019 - Was told that there was a problem with the wiring between my apartment building and the street cables and would need new construction.
September 2019 - Was told that construction was approved, and they were waiting to start.
October 9th - Was told construction was scheduled for that week
October 17th - With no updates, I called and was told construction complete. My speeds are still awful and I am still getting occasional packet loss. Technician on the phone stated they don't see packet loss but suspect a problem at "the plant."
October 18th - Technician just came to my home, connected tester and says line is good - says will escalate to "super tech"
I don't know what to do, I am at my wit's end, and I feel like Altice has really dropped the ball. It's been 5+ months since I reported this, and so far no solution.
Additional information: Tested on two separate Windows 10 devices (brand new Thinkpad, and a custom built machine.) Plus two Apple iOS devices over Wifi. Tested by connecting my laptop and desktop directly to modem, skipping all routers, etc. Happens on two different modems (cablevision's and my own.)
My levels were tested and are fine, but here they are:
RF Parameters
Downstream
DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 5 609.00 MHz 11.60 dBmV 35.78 dB 256QAM 72717806 21971 0
Downstream 2 1 567.00 MHz 10.80 dBmV 35.60 dB 256QAM 93073938 84933 0
Downstream 3 2 573.00 MHz 11.00 dBmV 35.60 dB 256QAM 92898856 48390 0
Downstream 4 3 579.00 MHz 11.30 dBmV 35.60 dB 256QAM 92971747 59941 0
Downstream 5 4 585.00 MHz 10.90 dBmV 35.60 dB 256QAM 92927250 48549 0
Downstream 6 6 615.00 MHz 11.30 dBmV 35.60 dB 256QAM 72003086 22276 0
Downstream 7 7 621.00 MHz 11.20 dBmV 35.60 dB 256QAM 72127468 48714 0
Downstream 8 8 627.00 MHz 11.50 dBmV 35.08 dB 256QAM 71861577 43732 0
Downstream 9 9 633.00 MHz 11.10 dBmV 35.08 dB 256QAM 71795515 21572 0
Downstream 10 10 639.00 MHz 11.50 dBmV 34.93 dB 256QAM 70102336 23671 0
Downstream 11 11 645.00 MHz 11.50 dBmV 34.93 dB 256QAM 71319515 42561 0
Downstream 12 12 651.00 MHz 11.80 dBmV 35.08 dB 256QAM 71727133 44113 0
Downstream 13 13 657.00 MHz 11.80 dBmV 35.08 dB 256QAM 92941730 49552 0
Downstream 14 14 663.00 MHz 11.50 dBmV 34.93 dB 256QAM 93024481 41679 0
Downstream 15 15 669.00 MHz 11.50 dBmV 35.08 dB 256QAM 92917962 35811 0
Downstream 16 16 675.00 MHz 11.70 dBmV 34.93 dB 256QAM 93012695 39822 0
Downstream 17 17 681.00 MHz 11.90 dBmV 34.93 dB 256QAM 72244144 49486 0
Downstream 18 18 687.00 MHz 11.70 dBmV 34.93 dB 256QAM 84157747 63410 0
Downstream 19 19 693.00 MHz 11.40 dBmV 34.93 dB 256QAM 84187610 52596 0
Downstream 20 20 699.00 MHz 11.00 dBmV 34.48 dB 256QAM 79249603 36213 0
Downstream 21 21 705.00 MHz 10.50 dBmV 34.48 dB 256QAM 90060079 51454 0
Downstream 22 22 711.00 MHz 9.80 dBmV 34.48 dB 256QAM 89777280 54293 0
Downstream 23 23 717.00 MHz 10.40 dBmV 34.48 dB 256QAM 89983064 62642 0
Downstream 24 24 723.00 MHz 10.80 dBmV 34.48 dB 256QAM 89937004 46428 0
Reset FEC Counters
Upstream
UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 4 35.00 MHz 42.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 2 3 28.40 MHz 42.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 3 2 22.00 MHz 42.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 1 14.00 MHz 42.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
I don't know what to do anymore, please help. In last 24 hours, upload speed is between 2.3 megabit and 16 megabit - on both speedtest.net and fast.com.
↧