Starting in 2019, unfortunately, Optimum/Altice joined the shady practice of charging modem fees for ALL customers.
I've bought the MOTOROLA 24x8 Cable Modem, Model MB7621, but it's been a complete disaster.
The issue is my cable service has a decent amount of T3 Timeouts, but where's company provided Arris 1602 (puma based) modem recovers from them by retrying I guess, the Motorola doesn't and requires modem reboot (which started to happen way too often)
I spoke with Motorola support and likely it's firmware issue which Motorola will not fix and Altice can't/won't fix my t3 issues. I already had 5 service calls and two tech visits and all of these have been wasted.
Other than buying brand new Arris 1602 to avoid a hefty monthly fee, any other suggestions for a modem which actually works reliably despite t3 timeouts.
I should add that I have DOCSIS 3.0 with 200mbps down service
↧