After having received a February 2017 bill insert stating that Optimum 20 internet service was available in certain areas, I contacted Customer Service to inquire about its availability in my area. The CSR advised me that this tier has been discontinued. Ironically, when contrasting that to an earlier bill insert, Optimum 20 didn't appear anywhere listed on that earlier insert, and I know Altice recently increased the speed on their basic tier from 5DL/1UL to 10DL/1UL. This would make it appear as if Optimum 20 was a new service offered during the past year.
Can anyone confirm whether that CSR provided me the correct information?
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