After i got silently upgraded about 2-3 weeks ago from 25/5 to 60/25 , my internet connection became very erratic. Websites would sometimes take 30 seconds before starting to load, even google searches. I must have reset the modem 10 times a day, my connection would get better for about 10-20 minutes. I did a virus and malware scan, nothing. My modem is directly plugged into my pc, so i connected a router into the modem, so i could test the internet on another pc, and all the the slowness went away and everything loads instantly. I am not paying a modem fee, do you think optimum is causing these problems so I upgrade my modem(my modem is 5 years old) so they can charge a modem fee?
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