This post is on behalf of a family member.
Here is some background. They had TV and Internet from Optimum and a copper landline from VZ. I said it was time that they got the triple play. Better price, etc you all know how it goes.
Anyway they have two phone lines, besides that everything should have been straight forward.
Last week, they had an installer come, and he could not finish the job because, he did not know how to set up two phone lines, he didn't have a new D3 modem to replace the D2 modem, he didn't have a new HD box to replace an old SD box, and he didn't have any wire. My uncle also had to take off a day for the installer to come and do a job that wasn't completed. Anyway, they set up another appointment for an appointment to come yesterday.
Yesterday, another kid came and this install was worse than the week prior. The kid came in walking as if he were disoriented. Anyway, he went into the house for the walk around so see what needed to be done and he went outside to his truck and said he didn't know how to do the job. He said he had no clue how to set up the phone system and he also didn't have enough boxes. My aunt requested that he have his supervisor come. The first kid left per the instructions of his supervisor. The supervisor came and he said the first kid should not have been assigned to this job. The supervisor completed the job.
So now that my uncle has needed to take off two days from work and be jerked around for two days, is there anything Optimum can do about this situation?
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"If we ever forget that we are One Nation Under God,
then we will be a nation gone under."
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