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Packet Loss in Brooklyn, NY

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For the past few days I've been experiencing random packet losses throughout the day. My zip code is 11220 and i am wondering if anyone is experiencing this also. Microsoft Windows [Version 6.2.9200] (c) 2012 Microsoft Corporation. All rights reserved. C:\Users\Charlie>ping My IP -t Pinging My IP: with 32 bytes of data: Request timed out. Request timed out. Reply from My IP: bytes=32 time=19ms TTL=254 Reply from My IP: bytes=32 time=11ms TTL=254 Request timed out. Request timed out. Reply from My IP: bytes=32 time=14ms TTL=254 Request timed out. Reply from My IP: bytes=32 time=13ms TTL=254 Reply from My IP: bytes=32 time=11ms TTL=254 Request timed out. Reply from My IP: bytes=32 time=64ms TTL=254 Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Reply from My IP: bytes=32 time=45ms TTL=254 Reply from My IP: bytes=32 time=23ms TTL=254 Reply from My IP: bytes=32 time=52ms TTL=254 Ping statistics for My IP: Packets: Sent = 20, Received = 9, Lost = 11 (55% loss), Approximate round trip times in milli-seconds: Minimum = 10ms, Maximum = 64ms, Average = 28ms I contacted Optimum customer support and she said it was something on my side, so the technician was scheduled for the next day. The technician came and changed the modem. I told him that i was getting packet loss and if there is anyway to fix it. The tech told me that it wasn't from me but from optimum. So i am wondering if anyone else near my area is also getting packet loss.

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