I just had OOL installed. I use it with my own Netgear CM500.
1) It gets really hot, especially on the side where LED-s are. Is this "normal"? My dad has OOL-supplied modem and while it is warm, it is nowhere near like that.
2) It looks like there is just no way to upgrade firmware unless your ISP supports this specific model (OOL doesn't): https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router This is really unusual. Is it common with 3rd party modems? What if some kind of problem or vulnerability is discovered?
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