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[OOL] Couldn't activate SB6141

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Yesterday I had OOL service installed and I wanted to SB6141 modem that I bought from a friend. However the tech couldn't activate it, claimed it couldn't get signal lock. Instead he installed his own TM1602. This modem previously worked fine on RCA and TW systems. Is there anything I can do to get it to work with OOL?

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