Hi, a couple questions on repair/replace of the coax cable from the pole to my house. (Tech said there's a cut/nick in the cable, so there's +16dBmV downstream at the pole but only -16dBmV at the grounding block on my house, causing disconnects on my cable modem starting a couple weeks ago.) I'm in NY state, btw.
1. Is it against industry practice to just splice the cut section of the cable ?
2. Is it against industry practice to run a replacement cable on the same path as the present one, which is on the south side of the house? The tech said the replacement cable from pole to house has to run next to the electric service wire, which is on the north side of the house, and that if the US government inspectors find the replacement cable is _not_ next to the electric service wire, then the cable company gets fined. (Sounds odd to me, that federal inspectors would go looking at every house coax cable.) Problem is, there is no easy place to drill a hole on the north side of the house to bring the new coax inside, and also no water pipe there, so the new coax grounding wire would presumably have to ground to the electric meter - not sure if the electric company would like that.
My cable modem still works slowly at this point even with -16dBmV, I get 2Mb/s down, using an old DOCSIS1 modem (my regular DOCSIS2 modem disconnected a few times a day due to the -16dBmV).
Odd thing is that SNR is good (30-32dB) and upstream is good (41dBmV) on either modem; I would think that a bad coax would cause the modem to force higher upstream power than 41dBmV. Maybe the tech could just crank up the downstream signal at the pole?
Comments? At this point I guess I'll wait and try another service call and see if a different tech shows up...maybe he would just crank up the signal at the pole, or splice or run a new wire in the same path as the present one.
Thanks.
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