We switched from FIOS to Optimum about four months ago. After waiting four months for them to update the guide on our SA DVR we went back to FIOS yesterday.
Only problem was that when the FIOS installer came he saw that the Optimum tech had cut the FIOS fiber optic cable at our home and on the pole.
The FIOS tech said there was no reason for them to do this and he has had other customers have the same issue. The end result is that they had to run a new cable and be there 3 more hours longer than they needed to be.
Is this their policy?
Edit: added two more pictures that show a second location they cut the FIOS fiber optic line. This is at the pole before if goes underground to the house
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